Creative Electronic Solutions
We at "The House of Audio", have been in the mid to high end audio video salon gear business for over 20 years. Our crew includes professionals in designing home theater systems, custom installations, computer integration, programming and home automation. With technologies constantly evolving, our crew consistently keeps up with the latest developments, and our integration experts make it a point to be certified in most applications. Our installation crew is not limited in any way, and even if you purchase the electronics elsewhere, we are committed to excellent service and user friendly integration. Every member of our staff and crew has over 10 years experience, and are specially trained to be customer service oriented and frugal in their applications and estimates. At The House of Audio you will be treated with the ethic and professionalism as that is the back bone of our reputation.
House of Audio Makes Home Theater Simple
The House of Audio (Summit, NJ) store was founded in May 2010 but previous branches were based in Manhattan and Westfield, NJ. Here is a brief overview of some of our changes and a look at where we are now for our long time friends and first time visitors.
A Service Emphasis
The House of Audio (a Creative Electronic Solution) has served our clients as both a retailer and custom systems installer. Naum Dorkhman and partner Victor Parker founded The House of Audio in 2009 after working together for over a decade in serving the previous locations in Manhattan and Westfield, NJ under the name Creative Electronic Solutions, and grew the company to be renowned in the NY/NJ area for high performance audio. Lou Villanueva helped to strengthen the team by lending his talents as Lead Project Manager/Designer. Our passion for great sound and video has fueled our growth as a leading provider of home entertainment systems in the New York and New Jersey territory and gained access to the finest products and brands worldwide. From the beginning, our focus on customer service has set The House of Audio apart. Today as Partner, Victor continues to place a top priority on great customer service, and has learned techniques from a variety of sources. "It can be as simple as bringing a lunch to a client at their home," he says. Or it can be something more complex, and even more remarkable to the customer. "We had a guy whose system went down during a lightning storm with guests at his house," recalls Victor. "We were able to dial into his system while we were on the phone with him and correct the problem instantly."
Full Range of Technology
The House of Audio now incorporates the complete range of home technology needs with our award winning audio and video solutions. In addition to security systems, these services include providing structured cabling and networking, intercom systems, phone systems, and central vacuum systems.
"We feel our combined expertise can provide our clients better systems than anyone in the market," says Victor. "All aspects of home audio, video, networking and security are becoming more and more integrated. We always believed if we could design these systems from the ground up, our clients would receive greater value."
Staying Ahead of Trends
The House of Audio has always paid close attention to our target audience. This is especially important since we´re located in a very competitive New York/New Jersey market, with many large corporations and employees within reach. "We have to be technically more savvy than other dealers," says Victor, noting that many clients are already highly knowledgeable when they walk in our door. This means The House of Audio always tries to stay one step ahead.
Staying Ahead of Trends
The real key to The House of Audio´s success, however, is dedication to customer service. The commitment to serving clients’ needs begins at the top. In 2009, The House of Audio instituted 24/7 on call service. If your TV goes out during your "big game" party, you have a number to call for help and service.
Just like at our beginning in 1991, everything at The House of Audio remains aimed at providing great customer experiences, and getting clients to love the world of home entertainment as much as we do. "While growing has been a lot of fun, over the years it put us in the office too much with operations. I now have more time to play with the toys I love," Lou says. "Our goal as a company is to make home entertainment systems easy enough for your grandmother to use. I’m more excited now about our future than I have been in the last 12 years of personally being in this business!"